Refund policy

Refund & Return Policy

All sales are final once a dog toy has been opened.

Returns and refunds are only accepted if you ordered the wrong dog toy and the item remains completely unopened, unused, and in its original packaging.

We do not accept returns or provide refunds for any dog toy that has been opened, used, chewed, tested, or removed from its original packaging. This policy is in place for the health and safety of all pets.

If you ordered the wrong item, you must contact us within 14 days of delivery to request a return authorization. Returned items must be received in new, unopened condition to qualify for a refund.

Shipping costs are non-refundable, and customers are responsible for return shipping expenses unless we shipped the incorrect item.

By placing an order, you acknowledge and agree that opened dog toys are not eligible for return, exchange, or refund under any circumstances.